Your privacy is our priority. At 500ks, all personal information you provide is protected with high-level encryption and managed in accordance with strict international security standards.
Six core pillars of privacy protection on the 500ks platform — transparent, secure, and trusted by Malaysian players
All communications between your browser and the 500ks server are protected by continuous 256-bit SSL encryption. The data you transmit — including account information and financial transactions — cannot be read by any third party.
Player personal information is stored on secured servers accessible only by authorised personnel. Passwords are stored in hashed format and cannot be read in their original form by anyone.
The identity verification (KYC) process at 500ks is designed to protect your account from fraud attempts. Documents submitted for KYC are processed securely and are not shared with third parties without consent.
500ks does not sell, rent, or transfer players' personal data to any third party for marketing purposes. Your data is used solely for platform operations and to enhance your gaming experience.
You have full control over your information. Through your account settings, you can update, request access to, or request the deletion of your personal data at any time in accordance with the rights set out in this policy.
500ks's privacy policy complies with applicable data protection requirements, including internationally recognised principles of personal information protection. We continuously update our practices to meet current standards.
This Privacy Policy explains how 500ks collects, uses, stores, and protects your personal information. By using our platform, you agree to the practices described in this document. Please contact us if you have any questions regarding your privacy.
500ks values the privacy of every player on our platform. As an online casino platform serving users in Malaysia and the region, we understand how important your trust is when it comes to handling your sensitive personal information.
This Privacy Policy applies to all services provided by 500ks, including the main website at 500ks.win, mobile app, and any other related platforms operated under the 500ks brand. It covers all information you provide when registering, using our services, or communicating with our team.
We are committed to being transparent about the data we collect and how it is used. Every player has the right to know what happens to their information, and this Privacy Policy is written to provide that clarity in plain, easy-to-understand language.
500ks collects various types of information depending on how you interact with our platform. This information is divided into two main categories:
Information you provide directly:
Information collected automatically:
| Type of Information | Purpose of Collection | Requirements |
|---|---|---|
| Name & Date of Birth | Identity verification, KYC | Mandatory |
| Email Address | Communications, security notices | Mandatory |
| Payment Information | Deposit & withdrawal processing | Mandatory |
| KYC Documents | Full identity verification | Mandatory (withdrawal) |
| Cookie Data | User experience, analytics | Preferences |
| Activity Log | Security & fraud prevention | Automatic |
Every piece of information we collect is used for a clear and lawful purpose. 500ks does not use your data for any purpose not stated in this policy. The following are the primary purposes for which your data is used:
We only use your data for the purposes stated above. Any new use not listed here will be communicated to you through an update to this Privacy Policy in advance.
500ks does not sell or rent players' personal data to any third party. However, there are limited situations where your information may be shared with other parties to enable our services to operate properly:
All third-party service providers working with 500ks are required to comply with strict data protection standards and are only permitted to use your data for purposes specified in their service agreements with us.
In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of those assets. Players will be notified in advance and have the right to request data deletion before the transfer takes place.
The 500ks platform uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of some parts of the 500ks platform.
The security of your personal data is a responsibility we take seriously. 500ks implements multiple layers of technical and organisational protection to safeguard your information from unauthorised access, disclosure, modification, or destruction.
Key security measures we implement include:
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of a data breach affecting your information, we will notify you within 72 hours of becoming aware of the incident.
As a 500ks player, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team via email:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete information in your account.
You may request the deletion of your personal data, subject to our legal data retention obligations.
You may request that we restrict the processing of your data in certain situations, such as during a complaint investigation.
You have the right to receive your data in a structured, machine-readable format for transfer.
You may object to the processing of your data for direct marketing purposes at any time, free of charge.
To exercise any of the above rights, contact us at [email protected] with the subject line "Data Privacy Request". We will process your request within 30 business days.
500ks retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain information for a set period based on applicable legal and regulatory requirements.
In general, our data retention policy is as follows:
Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be associated with your identity.
The 500ks platform may contain references to or integrations with third-party services such as game providers, payment processors, and analytics platforms. Please note that when you interact with these third-party services, their own privacy policies apply and not the 500ks Privacy Policy.
We encourage players to read and understand the privacy policy of every third-party service they use. 500ks is not responsible for the privacy practices or content of any third-party websites or services.
All third-party providers integrated with the 500ks platform are carefully selected and required to comply with the security and privacy standards set by us in binding contractual agreements.
500ks reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The "Updated" date at the top of this document will always indicate the date of the current version.
Should there be any significant changes to how we use your personal data, we will:
Continued use of the 500ks platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. If you disagree with any changes, you have the right to close your account and request deletion of your data.
For any inquiries, concerns or requests related to your data privacy at 500ks, please contact our Privacy Officer at [email protected]. We are committed to responding to all privacy inquiries within 5 business days.